Privacy Policy
Privacy Policy for Kentish Town Movers
This Privacy Policy explains how Kentish Town Movers collects, uses, stores, and protects personal data relating to our customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Kentish Town Movers customers and potential customers in our service area.
Who We Are
Kentish Town Movers provides removals and related moving services to customers within our operating area. For the purposes of applicable data protection laws, Kentish Town Movers is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services, visit our website, or otherwise interact with us as a customer or prospective customer.
Types of Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Contact details such as your name, home or business address, moving address, and other relevant address information.
Communication details such as your email correspondence and any information you choose to share when you contact us with enquiries, feedback, or complaints.
Service information such as details about your move, inventory lists you provide, access details for properties, preferred dates and times, and any special instructions needed to carry out our services.
Booking and transaction information such as quotes given, services booked, prices agreed, payment histories, and records of invoices and receipts.
Technical and usage information such as basic information that may be collected when you visit our website, including IP address, browser type, and general interaction with our online forms where applicable.
Any other personal information you choose to provide that is necessary for us to arrange, carry out, or follow up on our services.
How We Collect Your Data
We may collect your personal data in the following ways:
Directly from you when you request a quote, make a booking, contact us with an enquiry, or communicate with us in connection with our services.
Through our website when you complete forms or request information about our moving services.
From third parties where this is necessary and lawful, such as referral partners or online platforms where you have requested to be connected with removal services.
Lawful Bases for Processing Your Data
We only process your personal data when we have a lawful basis for doing so. The main lawful bases we rely on are:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or use our moving services.
Legal obligation. We process certain data to comply with our legal obligations, for example maintaining appropriate accounting and tax records.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where your rights and freedoms are not overridden. This may include managing our customer relationships, improving our services, handling enquiries, and protecting our business from fraud or misuse.
Consent. In some cases we may ask for your consent to process your personal data for specific purposes, such as receiving certain forms of marketing communications. Where we rely on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, arrange and carry out removals and related services, and manage your bookings from start to finish.
To communicate with you about your enquiry or booking, including confirming arrangements, responding to questions, and sending updates about your services.
To manage our customer accounts, including issuing invoices, processing payments using third-party payment processors, and handling any related financial queries.
To maintain business and administrative records, such as service histories and documentation required for accounting, insurance, and legal compliance.
To improve our services and customer experience by reviewing feedback, addressing concerns, and analysing service performance in a way that does not unduly identify individuals.
To protect our business and customers, including for fraud prevention, security, and to handle disputes or claims relating to our services.
Data Retention
We keep your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, data relating to quotes and enquiries that do not proceed to a booking may be retained for a limited period to manage follow-up enquiries and demonstrate how we handled your request.
Data relating to bookings, completed jobs, and financial transactions is typically retained for a longer period, in line with applicable legal and tax requirements. This usually means keeping your records for several years after the end of your relationship with us.
When we no longer need your personal data for the purposes for which it was collected, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers process your data only in accordance with our instructions and are required to keep it secure and confidential.
Such processors may include:
Payment processing services to handle card or electronic payments securely.
IT and hosting providers that support our website, communication systems, and data storage.
Administrative service providers that assist with scheduling, job management, or document management.
Professional advisers, such as accountants or legal advisers, where this is necessary for our business operations and to meet our legal obligations.
We may also share your personal data where required by law, to protect our legal rights, or in connection with the sale or restructuring of our business, subject to appropriate safeguards.
International Data Transfers
Where our service providers or systems involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. This may include using standard contractual clauses or relying on adequacy decisions that confirm an adequate level of protection for your personal data.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and ensuring they are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data. These include:
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction. You have the right to request that we restrict the processing of your personal data in specific situations, such as while we consider a request to rectify or erase your data.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is required for legal claims.
Right to data portability. Where we process your personal data on the basis of your consent or a contract, and by automated means, you may have the right to request that we provide your data in a structured, commonly used, and machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can address any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable laws. Any changes will take effect when the updated version is made available. We recommend reviewing this Privacy Policy periodically so that you remain informed about how we handle your personal data as a customer or prospective customer within our service area.
