Terms and Conditions

Kentish Town Movers Terms and Conditions

These Terms and Conditions set out the basis on which Kentish Town Movers provides removal and associated services to private and business customers within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words and expressions have the meanings set out below:

Agreement means the contract between you and Kentish Town Movers comprising these Terms and Conditions and any written confirmation of your booking.

We, us, our means Kentish Town Movers.

You, your means the customer who books or uses our services, whether an individual, partnership, company, or other organisation.

Services means any removal, packing, loading, unloading, transportation, storage, or related services that we agree to provide.

Items means the goods, furniture, personal belongings, equipment, and any other property that we are asked to move, handle, pack, store, or dispose of.

Service area means the areas in which we operate within the United Kingdom, including but not limited to Kentish Town and surrounding districts, as reasonably determined by us from time to time.

2. Scope of Services

We provide household and commercial removal services, including packing, loading, transportation, unloading, and where agreed, disassembly and reassembly of furniture or equipment. Any additional services requested on the day of the move will be subject to availability and may incur additional charges.

We reserve the right to decline to provide services in circumstances where it would be unsafe, unlawful, or impracticable to do so, including where access is unsuitable or where Items are hazardous, prohibited, or not properly disclosed to us in advance.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by providing details of the property addresses, access conditions, dates, times, Items to be moved, and any other relevant information. Quotations may be given verbally or in writing and are based on the information you supply. If the information you provide is incomplete or inaccurate, we may revise the quotation or adjust the final price.

Unless expressly stated otherwise, all quotations are estimates only and not fixed prices. Quotations are valid for a limited period as stated at the time of issue or, if not stated, for 30 days from the date of issue, after which they may be revised.

3.2 Confirming a booking

A booking is only confirmed when we have accepted your request for services and you have accepted our quotation and any applicable terms relating to payment, deposits, and dates. We may require written acceptance of the quotation and these Terms and Conditions.

We reserve the right to refuse a booking at our discretion, for example if we are already fully booked, if access is not reasonably safe, or if we consider that the job falls outside our usual service parameters.

3.3 Changes to bookings

If you wish to change the date, time, addresses, or scope of the Services after a booking has been confirmed, you must notify us as soon as possible. Changes are subject to availability and may result in a revised quotation or additional charges. We are not obliged to accommodate changes but will use reasonable efforts to do so.

4. Prices and Payments

4.1 Pricing

Our charges are based on factors including, but not limited to, the volume and nature of Items, distance travelled, labour required, type of vehicle, access conditions, packing requirements, use of materials, and any additional services requested. Prices may be set as an hourly rate, a fixed price, or a combination of both as communicated to you at the time of quotation.

Unless we state otherwise, prices are given in pounds sterling and are exclusive of any applicable government taxes or charges which may be added where required by law.

4.2 Deposits

We may require a deposit to secure your booking. The amount and due date of the deposit will be notified to you at the time of quotation or booking confirmation. If a deposit is not paid when due, we may treat the booking as cancelled by you.

4.3 Payment terms

Unless we agree otherwise in writing, payment of all charges is due on or before completion of the Services on the moving day. For business customers we may agree separate payment terms, which will be confirmed in writing.

Payment must be made by a method acceptable to us as communicated in advance. We reserve the right to suspend or refuse to complete the Services if payment is not made as agreed.

4.4 Late payment

If you do not pay any sum due under this Agreement on time, we may charge interest on the overdue amount at the statutory rate permitted in the United Kingdom, accruing on a daily basis from the due date until the date of actual payment, whether before or after judgment. You will also be responsible for any reasonable costs and expenses we incur in recovering overdue amounts.

5. Cancellations and Postponements

5.1 Your right to cancel

You may cancel or postpone your booking by giving us notice. Because we allocate vehicles and staff in advance, cancellation or postponement charges may apply depending on the notice period:

a. If you cancel or postpone more than 7 days before the scheduled service date, we will normally refund any deposit paid, less any non-refundable costs directly incurred by us on your behalf.

b. If you cancel or postpone between 7 days and 48 hours before the scheduled service date, we may retain part or all of your deposit or charge a reasonable cancellation fee reflecting the time reserved.

c. If you cancel or postpone less than 48 hours before the scheduled service date, we may charge up to 100 percent of the estimated service cost.

The specific cancellation terms applicable to your booking may be described in your quotation or booking confirmation and will take precedence where they differ from this clause, provided they comply with applicable consumer laws.

5.2 Our right to cancel

We may cancel the booking at any time before the Services begin if:

a. You fail to pay the deposit or any other due amount.

b. Access at either address is unsafe, illegal, or materially different from that described.

c. Weather, traffic, accidents, industrial action, or other events beyond our reasonable control make it impracticable to perform the Services.

d. You request us to move Items that are prohibited, dangerous, or not properly disclosed.

Where we cancel for reasons within our control, we will refund any payments received for Services not provided. Where cancellation is due to your breach or circumstances outside our control, we may deduct our reasonable costs and charges.

6. Your Responsibilities

You are responsible for:

a. Ensuring that we have accurate and complete information about addresses, access, parking, and Items to be moved.

b. Arranging suitable parking and any permits or permissions required for our vehicles at both collection and delivery addresses.

c. Ensuring that Items are ready for removal, properly packed where you are packing them yourself, and that fragile Items are suitably protected.

d. Removing and safely storing valuables such as money, jewellery, important documents, and personal devices, which we recommend you transport personally.

e. Being present, or ensuring that a responsible adult is present, at both collection and delivery addresses to provide access, instructions, and approval.

f. Complying with all relevant laws, regulations, and building rules relating to the premises and Items.

7. Items We Do Not Move

Unless we agree in writing, we will not move or handle:

a. Explosive, flammable, corrosive, toxic, or otherwise hazardous materials.

b. Illegal goods or substances.

c. Live animals, plants requiring special handling, or perishable goods.

d. Items of exceptional value including but not limited to fine art, antiques, collections, or high-value electronic equipment where you have not disclosed their nature and value in advance and obtained our written agreement.

If we discover such Items during the move, we may decline to move them and will have no liability for loss or damage in relation to them. You will be responsible for any loss, damage, or expense we incur as a result of your failure to comply with this clause.

8. Waste and Disposal Regulations

We operate in accordance with applicable United Kingdom waste and environmental regulations. We are not a general waste carrier and will not remove household refuse, construction waste, or prohibited materials unless expressly agreed and carried out in compliance with all legal requirements.

Where we agree to remove unwanted Items for disposal, you confirm that you have the legal right to dispose of those Items. Certain Items, such as electrical appliances or items containing hazardous components, may require specific disposal methods and additional charges. We reserve the right to refuse to remove Items that cannot legally or safely be transported or disposed of.

You must not request us to dispose of Items in a way that breaches waste laws or fly-tipping regulations. Any fines, penalties, or costs arising from your instructions to dispose of Items unlawfully will be your responsibility.

9. Liability and Limitations

9.1 Our duty of care

We will exercise reasonable skill and care in providing the Services. However, our liability for loss or damage is subject to the limitations set out in this Agreement and to any applicable compulsory legal provisions.

9.2 Excluded liability

We will not be liable for:

a. Loss or damage arising from your failure to adequately pack Items where you have chosen to pack them yourself.

b. Damage to goods that are already defective, fragile, or in poor condition, where such damage is consistent with that condition.

c. Loss of or damage to valuables including cash, jewellery, important documents, data, or items of exceptional value that we have not expressly agreed in writing to handle.

d. Indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, even if foreseeable.

e. Any loss or damage arising from war, terrorism, civil disorder, natural disaster, severe weather, road closure, or other events beyond our reasonable control.

9.3 Limit of liability

Our total liability for loss of or damage to Items, whether arising in contract, tort, negligence, or otherwise, shall not exceed a reasonable estimate of their current market value, taking account of age and wear and tear, and shall in any event be limited to the amount reasonably recoverable under any applicable insurance policies maintained by us, unless a higher limit is agreed in writing.

Nothing in this Agreement excludes or limits any liability that cannot lawfully be excluded or limited under United Kingdom law, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

10. Claims and Complaints

If you believe that any Items have been lost or damaged, or if you are dissatisfied with our Services, you must notify us as soon as reasonably practicable and, in any event, within a reasonable period after the completion of the Services or after you discover the issue.

You should provide full details of the alleged loss, damage, or complaint, including photographs where possible and any supporting documentation. We may inspect the Items or premises and will work with you to investigate the circumstances. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

11. Insurance

We maintain appropriate insurance cover for the nature of our business, subject to the terms, conditions, and limitations of the relevant policies. This cover is not a substitute for your own insurance. We strongly recommend that you maintain adequate home, contents, or business insurance to cover your Items during removal and transit and to ensure that any items of high value are specifically protected.

12. Access, Parking, and Property Damage

You are responsible for ensuring suitable access for our vehicles and staff at both collection and delivery addresses. This includes arranging any necessary parking permissions or permits and informing us of any restrictions such as low bridges, narrow roads, height limits, or internal access constraints such as tight staircases.

We will take reasonable care to avoid damage to property and surroundings. However, we are not responsible for damage caused where access is restricted, inadequate, or where you insist that we proceed despite advice that damage may occur. You may be asked to sign a waiver in such circumstances.

13. Data Protection and Privacy

We collect and use personal information about you in order to manage bookings, provide Services, process payments, and handle enquiries and complaints. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. Your information will not be sold to third parties and will only be shared where necessary to deliver our Services, comply with legal obligations, or with your consent.

14. Variation of Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business needs. The version in force at the time of your booking will apply to your Agreement. We will make the current version of the Terms and Conditions available to you upon request.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. General Provisions

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that part shall be treated as deleted, but the remainder shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. A waiver is only effective if it is in writing and signed by us.

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations provided that this does not materially reduce the standard of the Services provided.

These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any previous understanding or agreement, whether oral or written.